Privacy Policy

Mehana Pod Lipata, operating this online platform and providing restaurant services including traditional Bulgarian cuisine, fine dining, catering, private events, wine and spirits, takeaway, and delivery, is committed to protecting the privacy of our users. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our services.

Information We Collect

We collect information that you provide to us directly, such as when you make a reservation, place an order, sign up for a newsletter, contact us, or participate in an event. This information may include your name, contact details (excluding electronic communication details for the purpose of this policy text), reservation preferences, order details, and any other information you choose to provide.

We may also automatically collect certain information when you visit our site, such as your IP address, browser type, operating system, browsing behavior on our site, and other technical information. This data helps us understand how our service is used and improve your experience.

How We Use Your Information

We use the information we collect for various purposes, including:

- Providing and managing our restaurant services, including processing reservations, preparing and fulfilling orders (takeaway/delivery), and facilitating private events.

- Communicating with you about your reservations, orders, inquiries, and other service-related matters.

- Personalizing your experience on our site and with our services.

- Improving our services, website, and operations.

- Sending you promotional materials or information about special offers and events, where you have given consent or where permitted by law (we will not use electronic communication details for this purpose in this policy text).

- Complying with legal obligations and protecting our legal rights.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our site, conducting our business, or servicing you, such as reservation systems, payment processors, or delivery partners. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

We may also disclose your information when required by law, court order, or other governmental or law enforcement authority, or when we believe disclosure is necessary or appropriate to protect our rights, property, or safety, or the rights, property, or safety of others.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

Your Data Protection Rights

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have certain rights regarding your personal information. These rights may include:

- The right to access the personal information we hold about you.

- The right to request correction of inaccurate or incomplete information.

- The right to request erasure of your personal information under certain conditions.

- The right to request restriction of processing your personal information.

- The right to object to the processing of your personal information.

- The right to data portability, allowing you to receive your personal information in a structured, commonly used, and machine-readable format.

- The right to withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the physical address provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and for other operational purposes. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without appropriate parental consent. If you believe we have collected information from a child, please contact us immediately.

Contacting Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us in writing at our physical address:

Mehana Pod Lipata
45 Graf Ignatiev Street
Sofia, Sofia-Grad, 1000
Bulgaria

We reserve the right to update this privacy policy from time to time. Any changes will be posted on this page.